Tracey Portillo

Introducing Kim, not just our Customer Care Manager, she is a customer care superhero with a zest for life! Hailing from the sunny shores of San Diego, Kim has traveled across the coastlines, like a fearless hero on a mission. From the West Coast to East Cost of the US, and even rural Australia, she's left a trail of protected homes and insured lives in her wake. For 23 years, Virginia Beach was her secret lair, until destiny called her to Richmond, Virginia. But her thirst for adventure couldn't be contained, and two years ago, she made a splash in Houston, Texas, settling in the waterside town of Seabrook.

While in Virginia Beach, Kim honed her superpowers at Strayer University, earning an associate degree in business management. Her love for learning shines through, ensuring she stays sharp and prepared to answer all of her customer’s insurance questions.

When she's not saving the day with her insurance knowledge, you can find Kim indulging in her secret passion...the beach! In between beach visits she loves tending to her yard and creating magnificent planters. And watch out during the holidays, as Kim transforms into the Decorator Dynamo, spreading festive cheer faster than a flash!

Kim a superhuman sport enthusiast, with a special love for Houston pro baseball and college football. A house divided, she bravely cheers for Mississippi State, while her husband valiantly supports the Oregon Ducks. But it's not just about fun and games for Kim – she's also a dedicated philanthropist. She uses her powers for good, donating clothing to women shelters and providing jigsaw puzzles to rehab and long-term care facilities, bringing joy and therapy to those in need.

Family is the fortress that Kim holds dear. Her husband, a Navy veteran of 46 years, proudly served his country, while their youngest son continues the family legacy, serving in the Marine Corps like a true hero. Together, they form a formidable force, ready to protect and serve.

Life hasn't always been a smooth ride for Kim, but like a true hero, she emerges stronger and wiser from every challenge. Overcoming adversity has taught her that change is often the catalyst for greatness, and there's always a master plan guiding our journeys. With her resilient spirit and a heart full of compassion, Kim is here to help you navigate the treacherous world of insurance, ensuring your future is protected from the forces of uncertainty. Kim is a true insurance superhero, and together, she’ll help you conquer any obstacle that comes your way!

Isaiah, our Business Lines Specialist is on a mission to empower small businesses and side hustlers! Hailing from Albany, NY, Isaiah brought his experience in the insurance and financial services industry to the vibrant city of Richmond a little over a year ago.

Isaiah has a strong desire to help improve people's lives financially. This passion drew him to the insurance and financial services industry, where he has worked as a Bank Manager and a Financial Representative for three years. He has helped his own family and their businesses create and maintain operational success, growing their fiscal value by making them aware of valuable resources. Now, Isaiah aims to extend this same support and guidance to others while helping businessowners protect their hard-earned business and the employees that work in them.

With his keys to success being relatability, compassion, and persistence, Isaiah strives to create meaningful connections with his customers and their families. With his attentive nature, focused mindset, and independent spirit, Isaiah is poised to make a lasting impact on the business community.

Beyond his professional pursuits, Isaiah has a deep appreciation for working with people from the Caribbean Islands, fostering relationships built on cultural understanding and shared experiences. In his free time, he indulges in hobbies like homebrewing, cooking, fishing, and drawing. As the eldest of seven siblings, Isaiah understands the importance of family and cherishes the time spent with his fiancé. Together, they welcome the newest member of their family, Papa, an energetic, cavapoo puppy who brings joy and laughter to their lives.

Isaiah’s favorite Marvel character, Doctor Doom, embodies his fascination with complexity and the pursuit of knowledge. So, if you're a small business owner or have a side hustle, look no further than Isaiah, the Business Lines Specialist, to guide you towards financial success and protection. With his unwavering dedication and diverse skill set, Isaiah is ready to be your ally in the insurance world.