Office Hours
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Annuities
Would you like to create a personalized quote?
Tracey Portillo
Office Hours
Address
Richmond, VA 23229-5656
In the Tuckahoe area of Richmond, down the street from Regency Mall
Office Hours
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Annuities
Would you like to create a personalized quote?
Office Info
Office Info
Office Hours
Contact me to schedule a virtual meeting
-
Phone
(804) 740-7144 -
Fax
(804) 441-9467
Languages
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Annuities
Office Info
Office Info
Office Hours
Contact me to schedule a virtual meeting
-
Phone
(804) 740-7144 -
Fax
(804) 441-9467
Languages
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Viewing team member 1 of 8
Carl Dageforde
Account Representative
License #849752
Carl Dageforde is your go-to guide for navigating the complexities of insurance. With over seven years of experience in the industry, Carl brings confidence, consistency, and clarity to every conversation. His consultative style means he's not here to sell—he’s here to educate, empower, and help you make informed decisions that truly reflect your needs and values.
Raised in Henrico’s West End and a proud alum of Godwin High School and The Stewart School, Carl understands this community because he grew up in it. After earning his degree in Global Affairs from George Mason University, he developed a keen awareness of how global and local issues intersect—an insight that shapes his ability to connect with customers across all walks of life.
Carl enjoys helping families and individuals protect what matters most—from auto and renters policies to liability umbrellas and life insurance. He especially loves when he gets to guide someone through a life insurance conversation they’ve been putting off, turning what feels overwhelming into something empowering.
When he’s not at the office, you’ll likely find Carl hiking, skateboarding, playing guitar, or volunteering. Inspired by his parents’ work at Cross Over Clinic, Carl believes deeply in showing up for his community—just like he does for his customers.
Viewing team member 2 of 8
Dennis Bogushevskiy
Account Associate
License #1089217
Dennis was born in Moldova and raised in Richmond, giving him a unique cultural perspective and a strong local connection. Fluent in Russian and a graduate of Radford University, Dennis brings an analytical mind and a compassionate heart to his role as an Account Representative.
With a background in engineering and programming, Dennis approaches insurance like a puzzle—figuring out what customers truly need and making it all make sense. He’s especially strong in helping customers with multi-line coverage, including bundling home, auto, and personal articles policies for streamlined protection.
In his free time, Dennis enjoys rock climbing, gaming, and volunteering with animals. Whether he's troubleshooting coverage concerns or helping a customer plan for the future, Dennis delivers thoughtful, tech-savvy service with a steady hand.
Viewing team member 3 of 8
Ryan Field
Account Associate
License #1491208
Ryan brings energy, empathy, and everyday relatability to the insurance world. Born in Henrico and raised in Chester, Ryan is a proud Thomas Dale Knight and Longwood University alum, where he studied psychology and developed a strong ability to understand what people need—even when they’re not quite sure how to say it.
With a background in customer service and a passion for helping others, Ryan is here to make insurance simple and accessible. He’s a natural at connecting with new customers, especially those looking for their first auto or renters policy. His consultative approach ensures that each policy reflects more than a product—it reflects the customer’s real-life situation.
Ryan is also a proud cat dad to an orange tabby named Spiderman and an uber fan for Baltimore football and baseball! In his free time, he enjoys movies, sports, and connecting with people through humor and shared experiences. His presence on our team helps reinforce our mission of being approachable, helpful, and always rooted in community.
Viewing team member 4 of 8
Elias Elzy
Account Associate
License #1505002
Elias joined our team after years of leadership in the restaurant industry, where he built strong people skills, practiced servant leadership, and created memorable guest experiences. Originally from Oklahoma and raised in Dallas-Fort Worth, Elias brings warmth, professionalism, and a genuine desire to help.
Since moving to Richmond three years ago, Elias has embraced everything the city has to offer—from the food scene to its welcoming spirit. He loves helping people feel confident about their decisions, whether they’re buying a renters policy for the first time or need guidance on what their auto coverage really means.
When he’s not walking his dog, playing softball, or discovering new trails, Elias is learning more about the insurance industry every day. He’s left-handed, and cheers for Philidelphia football every chance he gets.
His goal? To be the person customers remember for making insurance feel human.
Viewing team member 5 of 8
Maria Matus
Customer Service Representative
License #1427673
Maria was born in Nicaragua and now calls Richmond home, where she lives with her husband and son. As a native Spanish speaker, Maria plays a vital role on our team by helping ensure our Hispanic community members feel supported, understood, and well-informed about their insurance.
With a background in accounting and a passion for people, Maria brings a perfect balance of precision and warmth to every customer interaction. Whether she’s helping a family understand their homeowners policy or assisting a small business owner with billing, she approaches each task with care and attention.
Maria finds joy in baking, cheering on her favorite soccer team (¡Hala Madrid!), and exploring the world of fitness. Her deep roots in family, faith, and community make her an incredible asset—not just to our agency, but to everyone she serves.
Viewing team member 6 of 8
Kim Schreiber
Customer Service Manager
License #678620
Kim Schreiber brings over two decades of customer care experience—and a lifetime of resilience and compassion—to our team. Originally from San Diego, Kim has lived up and down the U.S. coasts and even in rural Australia. For 23 years she called Virginia Beach home before relocating to Richmond and eventually settling in Seabrook, TX, where she now works remotely.
Kim holds a Business Management degree from Strayer University and is deeply committed to ongoing learning. She ensures every customer interaction is rooted in empathy, consistency, and clear communication. She’s the behind-the-scenes powerhouse who makes sure our processes run smoothly and our customers always feel heard and supported.
In addition to her insurance knowledge, Kim is an avid gardener, a holiday decorator queen, and a proud military wife and mom. Her husband served in the Navy for 46 years, and her youngest son is a U.S. Marine. Kim supports women’s shelters and long-term care facilities with clothing and puzzles—believing in kindness both on and off the clock.
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Paola Gabriel
Office Associate
Paola is a Richmond native who brings enthusiasm, organization, and a passion for design to our agency. A proud Godwin High School Eagle and 2024 graduate of J. Sargeant Reynolds with a degree in architectural design and construction management, Paola knows the importance of preparation, detail, and thoughtful execution.
She is bilingual in English and Spanish, which allows her to connect meaningfully with Hispanic customers and provide helpful support in their preferred language. Her volunteer work with the Local Design and Construction group for Jehovah’s Witnesses showcases her dedication to service and community-building.
When she’s not helping keep our office running smoothly, you can find Paola playing volleyball, hiking, or doing Pilates. She dreams of building a koi pond in her backyard—an oasis of calm and beauty, much like the presence she brings to our team.
Viewing team member 8 of 8
Jakob Dean
Marketing Service Assistant
Jakob is currently a student at James Madison University and joins our team during school breaks to help us stay connected with our customers. A proud graduate of Cosby High School, Jakob is from Chesterfield County and brings local insight and youthful energy to our agency.
Jakob’s main role is reaching out to customers to schedule their annual insurance reviews with Tracey. His outreach ensures you never miss the opportunity to update your coverage, ask questions, and explore new options that may better fit your current needs.
Whether you're hearing from Jakob by phone, email, or text, know that he’s here to make your experience more convenient—and that his work is a key part of keeping our commitment to consistent, personal service.