
State Farm® Insurance Agent Tracey Portillo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patience
August 14, 2025
"Carl and the rest of them are so amazing thank you !!!"
"Patience, thank you for taking the time to share this! We’re so glad Carl and the rest of the team made your experience a great one. At Tracey Portillo State Farm, being a good neighbor means helping you find the coverage you need at a price that truly fits. We appreciate your trust in us! "
April S.
August 13, 2025
"Kim is an outstanding State Farm agent. She responds quickly, explains coverage in plain language, and follows through on every detail. I always feel heard and taken care of. Highly recommend Kim to anyone who wants stress-free and reliable insurance service."
"April, thank you so much for sharing this! We’re thrilled to hear how much you value working with Kim. She truly embodies our good neighbor culture—responding quickly, making insurance simple, and ensuring you feel taken care of every step of the way. We appreciate your trust and recommendation!"
Dennis S
August 13, 2025
"State Farm customer for over 50 years. By far Tracey and her entire team are the best! Anytime I call the office I am warmly greeted, treated with respect and the customer service is above and beyond comparison. They listen to your concerns and always provide a solution, they truly care and treat you like family! This is a great office, a huge thank you to Kim, Maria & Elias for such great service and communication!"
"Thank you so much for your incredible review and for being a loyal State Farm customer for over 50 years — what an amazing milestone! We’re truly honored to have earned your trust and to be part of your journey. Your kind words about our entire team, especially Kim, Maria, and Elias, mean the world to us. We always strive to treat our customers like family, and it’s wonderful to hear that comes through in your experience. We're here whenever you need us — thank you again for your continued support!"
John B
August 13, 2025
"I spoke with Dennis for an insurance quote earlier, and he was incredibly friendly, professional, and knowledgeable. Later, I had a quick follow-up question and Maria in customer service was just as pleasant and helpful. Even though I was only calling for a quote, they both treated me like a valued customer from the start. If you’re looking for people who truly care and know their stuff, this is the place to call! Highly recommend them for all your insurance needs."
"Thank you so much for your thoughtful review! We're thrilled to hear that Dennis and Maria made such a great impression — we’re lucky to have them on our team. Whether you're calling for a quote or have been with us for years, we believe every interaction should feel personal and respectful. It means a lot to know that came through in your experience. We truly appreciate the recommendation and hope to have the opportunity to assist you again in the future!"
Jacquelyn Cheney
August 12, 2025
"I can’t say enough great things about Tracey and her team! She took the time to really listen to what I needed in my coverage, then went above and beyond by educating me on additional protections I didn’t even know I should consider. I left feeling confident, informed, and truly cared for. If you’re thinking about switching insurance or if you’re not 100% happy with your current coverage do yourself a favor and call Tracey and her team. They make the process easy, clear, and stress-free!"
"Thank you so much for your kind words and thoughtful feedback! We’re so glad to hear that Ryan and I were able to provide the clarity, care, and support you needed. Taking the time to listen and educate is something we truly value, and it means a lot to know you felt confident and cared for after your visit. We’re always here to help and are so grateful for your trust and recommendation. Welcome to the family!"
M.
August 12, 2025
"Tracey and Elias know their stuff! Elias is a pleasure to work with, he’s super kind and makes sure you walk away with a firm understanding of your coverage, very helpful."
"Thank you so much for the great feedback! We’re thrilled to hear that your experience with Elias was such a positive one. He truly takes pride in making sure everything is clear and helpful, and we’re lucky to have him on our team. We appreciate you taking the time to share your experience — we're always here if you need anything!"
jonathan swainson
August 12, 2025
"The worst insurance agent I’ve ever dealt with. Tracey Portillo cost me 3k for not doing her due diligence to make sure my vehicle was insured. She sent me fraudulent documents stating that my vehicle was insured. Due to having multiple policies I didn’t notice the huge mistake she made. I was sent temporary insurance cards and wasn’t followed up with the permanent ones. She then ducked my calls for weeks and made her underlings deal with the issue instead of facing her mistake. This has set me and my family back tremendously and she’s able to continue working carefree. She should absolutely lose her license & we will be doing our best to sue so this can’t happen to another family. Terrible terrible service , her entire department (except Maria) is extremely rude , disrespectful , neglectful. DO NOT WORK WITH THEM SAVE YOUR MONEY AND FIND SOMEONE ELSE."
"This Tracey, the owner of the agency. I am sad to read your review Jon but not surprised. Your situation is complicated and I understand why you feel so incredibly dissatisfied with the results of our efforts to create a satisfactory resolution. I wish there was more we could do. "
Yvonne Smith
August 8, 2025
"Carl was great answered all my question .I was left with a clear understanding of my policies"
"Thank you for the kind words! We're so glad Carl was able to answer all your questions and leave you with a clear understanding of your policies. Providing clarity and great service is always our goal. Don’t hesitate to reach out if you need anything else — we’re here to help!"
L
August 5, 2025
"Elias was very helpful in explaining my options for coverage and extremely patient throughout all of my questions!"
"Thank you for your kind words! We’re so glad to hear that Elias was able to walk you through your coverage options with patience and clarity. He’s always happy to take the time to ensure everything is fully understood. We truly appreciate you sharing your experience and are here whenever you need us!"
Andres Mercado
August 2, 2025
"Tracey's team is great! Carl helped me save almost 100/month on my car insurance. Thank you!"
"Thanks Andy! Exciting that we were able to get you better cover and over $1000 a year! Happy we could help 😊"
Shaw Coles
July 24, 2025
"I want to take a moment to recognize the exceptional support I've received from Kim and Tracy. They have been incredibly attentive in managing my car insurance needs, demonstrating a level of care that goes beyond the norm. Even after my recent car accident, they took the time to check in on me, showing genuine concern for my well-being. It’s truly the little gestures like these that highlight what makes a business stand out. Their thoughtfulness and dedication have made all the difference during a challenging time."
"Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Kim and I were able to provide the care and support you needed—especially during such a difficult time. Your acknowledgment means a great deal to our team, and we’re grateful for the trust you place in us. We’re always here for you!"
Cordell Green
July 23, 2025
"Dennis was understanding and patient! Excellent customer service!"
"Thank you so much for your kind words! We’re glad to hear that Dennis provided excellent service and made your experience a positive one. We'll be sure to pass along your feedback—he’ll really appreciate it!"
Thomas Benton
July 18, 2025
"Dennis was professional and answered all my questions happy to be with State Farm"
"Thank you, Thomas! We’re so glad to hear that Dennis provided the professional service you deserve and answered all your questions. We’re happy to have you with State Farm and appreciate your trust in us!"
Anna Fleur
July 16, 2025
"Elias also is amazing and deserves a raise. He helped me promptly without hesitation. Nothing but good customer service from anyone I’ve spoken to, always professional. 10/10 recommend"
"Thank you Anna!! Honored to be your agent <3 Whatever we can do help you...we are here for it!! "
Sarah Burger
July 15, 2025
"Great care and initiative for their clients! We just attended a movie night they sponsored at the local drive in to watch Lilo and stitch - so much thoughtful attention to detail! Insurance brokers who go the extra mile!"
"Thank you so much, Sarah! We’re thrilled you could join us at the Goochland Drive-In for movie night—it was such a fun evening, and it means a lot to hear that you noticed the little details. We truly value our clients and love finding ways to show our appreciation. Thanks again for your kind words and support!"
Melissa Bowles
July 14, 2025
"Carl and Tracey are very nice and welcoming to me and my mom.Thanks for helping us and taking the time to explain everything,.The service we received is very rare these days."
"Thank you for your kind words Melissa! Grateful to have you as our customer and happy to help in any way we can! "
Christian Lodge
July 11, 2025
"Kim is not only great at what she does for State Farm, but also is a great person. She listens to your needs and always has a solution for whatever you may be dealing with. I highly recommend using Tracey Portillo and her firms biggest asset Kim!!!!!!!!"
"Wow!! Just WOW!! Thank you for your kind words. Kim is THE BEST and we are so thankful to have her advocating, caring and educating for folks like you. "
Lily Harlan
July 11, 2025
"Carl was incredible with helping me switch my auto insurance! He was extremely helpful and very knowledgeable on any coverage I needed! He was very quick with getting me a quote even with bundling!! If you need any help ask for Carl he’s fantastic!!!"
"He is a Rockstar! So glad Carl was able to help you put the coverage you need in place at the best price! Double win!! "
Hikma omer
July 11, 2025
"My experience with Farm Auto Life Insurance yesterday was great. Kim, the representative who assisted me, was extremely patient, helpful, and kind. She answered all of my questions clearly and made the entire process smooth and convenient. It's wonderful to find such genuine and professional customer service these days. I truly appreciate the time and effort Kim took to help me. I highly recommend this office to anyone looking for quality service and support!"
"I am SO glad! We are the #1 car insurance company in Virginia but Life insurance is our passion. It's an honor to help you with something so important 💗"
Kayla Mowery
July 10, 2025
"We were being priced out of our current homeowners insurance. We started shopping around Carl was an angel with offering help! He saved us over $1,000 in coverages. Highly recommend!"
"I am so glad I saw your post on Facebook looking for help! Welcome to State Farm 💗🏡"
Charles Blaydes
July 9, 2025
"Dennis was incredibly helpful explaining all of the different options for coverage and provided great example scenarios. I felt fully informed when making my insurance decisions."
"Education is Dennis's super power!! Thank you for sharing your experience and Welcome to State Farm! "
Lisa Carroll
June 28, 2025
"Carl Dageforde, with the Tracey Portillo group, was wonderful at helping me set up many various family insurance needs. I highly recommend him and this group."
"Thank you so much Lisa for the kind words! Carl is the best at helping folks understand their protection options sonthey can make decisions that are best for their life and budget. Whether it's car, home, jewelry, boat, injury or life insurance, we are here to help! "
Ursula Ayon
June 26, 2025
"Carl gave me great info and was very responsive!"
"Thanks for sharing your experience! Carl loved helping customers and it's no surprise he provided a 5 Star experience. "
Angela Kern
June 20, 2025
"Carl was very professional, and did a fabulous job explaining coverage options to me. I appreciate the level of service I received."
"Thank you for sharing your experience! Love hearing that Carl showed up perfectly aligning with our core values of kindness and education. He is a Rockstar!"
Janeh Beram
June 17, 2025
"I had a wonderful experience today setting up my car insurance with State Farm. Ryan Field, the representative who assisted me, was incredibly patient, helpful, and kind. He answered all of my questions clearly and made the entire process smooth and stress-free. It’s rare to find such genuine and professional customer service these days. I truly appreciate the time and effort Ryan put into helping me. Highly recommend this office to anyone looking for quality service and support!"
"Janeh! Thank you so much for your kind words. Ryan is passionate about education and knows the difference having the right coverage can make. Thankful you had such a great experience 😊 Welcome to State Farm!"